DotNetNuke Technical Support

IowaComputerGurus Inc. offers full service DotNetNuke® technical support.  Our support plans provide peace of mind by guaranteeing access to DotNetNuke experts with set expectations for problem resolution.  It is no longer necessary to frantically find support when it is needed most.  No more spending endless hours searching the DotNetNuke.com forums to find solutions to known issues.  Get your support from individuals that know DotNetNuke inside and out, across all functional areas.

We offer a number of support options to meet the business needs of businesses of all sizes and budget.  So regardless of if you are just starting with DotNetNuke or are working on an already established site we have a plan that will fit your needs. 

Below you will find a comparison chart listing all three of our product offerings, for a formal quote or any questions please contact us and we will show you why people choose IowaComputerGurus for support!  You may also contact us with requests for custom support plans, which can be customized to meet your specific needs.

Existing technical support customers may visit the Support Site to submit support incidents.

Basic SupportAdvanced SupportPlatinum Support
Plan Features
Support Available 24 X 7 X 365
SupportedSupportedSupported
First Contact Within 48 Hours (Any Day)
SupportedN/AN/A
First Contact Within 24 Hours (Any Day)
N/ASupportedSupported
First Contact Within 6 Hours (M-F)
N/AN/ASupported
Contact Support Via Website
SupportedSupportedSupported
Contact Support By Phone (5x Per Year)
N/AN/ASupported
Limitations
Unlimited Support Incidents SupportedSupportedSupported
No Limitations On When Incidents Used
SupportedSupportedSupported
Monthly Usage Notifications
SupportedSupportedSupported
Coverage Areas
Installation (Core & Third-Party)
SupportedSupportedSupported
Upgrades (Core & Third-Party)
SupportedSupportedSupported
Site Administration Tasks & Procedures
SupportedSupportedSupported
Third-Party Module Reviews
SupportedSupportedSupported
DotNetNuke Usage & Configuration
SupportedSupportedSupported
Development Support
N/ASupportedSupported
Performance Optimization
N/ASupportedSupported
Error Resolution
N/ASupportedSupported
Web Farm Support
N/AN/ASupported
Pricing$750.00$1,500.00$3,500.00

Legend
Feature Comment = Feature Comment. Roll over these images for additional information about the listed Feature.
Unsupported = Unsupported
Partially Supported = Partially Supported
Supported = Supported
Blank denotes 'N/A'.
Close Feature Comment

 

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