Testimonials

DotNetNuke™ Technical Support Services

As a leading provider of custom solutions and performance configuration guidance for DotNetNuke it only makes sense that we offer our services under a supported Service Level Agreement to help support your DotNetNuke implementations.  Our support plans provide peace of mind by guaranteeing access to DotNetNuke experts with set expectations for problem resolution.  It is no longer necessary to frantically find support when it is needed most.  No more spending endless hours searching the DotNetNuke.com forums to find solutions to known issues.  Get your support from individuals that know DotNetNuke inside and out, across all functional areas.

We offer a number of support options to meet the needs of businesses both large and small.  So regardless of if you are just starting with DotNetNuke or are working on an already established site we have a plan that will fit your needs.  All IowaComputerGurus support plans are on a company basis therefore if you have 1 site or 10 sites that you might want support services there is only one price to pay for our expertise.

Below you will find a comparison chart listing all three of our support product offerings, for a formal quote or any questions please contact us and we will show you why people choose IowaComputerGurus!  You may also contact us with requests for custom support plans, which can be created to meet your specific needs.

Existing technical support customers may visit the Support Site to submit support incidents.

*NOTE: ICG support offerings unless otherwise noted provide guidance and recommendation services for problem resolution.  Items requiring hands-on modifications are typically considered outside the standard scope of support.  Existing installations corruptions are not covered under a support agreement, for further details or limitations please contact us.

Basic Support Advanced Support Platinum Support
Support Responses
Support Available 24 X 7 X 365 Supported Supported Supported
First Contact Within 48 Hours (Any Day) Supported N/A N/A
First Contact Within 24 Hours (Any Day) N/A Supported Supported
First Contact Within 6 Hours (M-F) N/A N/A Supported
Initiate Support Via Website Supported Supported Supported
Initiate Support By Phone (5x Per Year) N/A N/A Supported
Plan Terms
Unlimited Support Incidents Supported Supported Supported
Yearly Contract Terms Supported Supported Supported
Coverage Areas
Installation Troubleshooting/Guidance
(Core & Third-Party)
Supported Supported Supported
Upgrades Troubleshooting/Guidance
(Core & Third-Party)
Supported Supported Supported
Site Administration Tasks & Procedures Supported Supported Supported
Third-Party Module Reviews Supported Supported Supported
DotNetNuke Usage & Configuration Guidance Supported Supported Supported
Development/Integration Guidance N/A Partially Supported Supported
Performance Optimization Guidance N/A Partially Supported Supported
Error Resolution Assistance N/A Partially Supported Supported
Support for Load-Balanced Installations N/A N/A Supported
Pricing $750.00 $2,250.00 $3,500.00