Articles under Business Development

Segregation of Duties: DNS, Domain Registration & Hosting 

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Managing risk is an important subject for any business and to continue our series of discussions around risk management strategies for web assets I want to spend a bit of time regarding DNS and domain registrations.  In Computer Science there is a common term, Separation of Concerns, that defines architecture recommendations for software development with a focus on modularity in design.  When looking at your Domain Registrations, DNS Entries and hosting it is important to employ a similar strategy to avoid potential risks in the future. This post will investigate the types of risk that you can be exposed to and our recommendations on how you can mitigate the risks.

Selecting a Hosting Provider: The Business Side 

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In the past few weeks on my personal blog I have published articles on "Selecting a DotNetNuke Hosting Provider" as well as "Shared, Virtual Private Server, Dedicated or Cloud Hosting".  Between these two articles the topic of hosting selection has been pretty well discussed, however, based on questions/comments that have been provided to us s...

Customer Service and Customer Retention 

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One of the big things that IowaComputerGurus has done over the years is to create a network of service providers and product vendors.  This has allowed usto provide a full range of service, including items outside of our functional area.  The process that we follow to select these vendors for recommendation is a farily complex operation and at minimum includes our usage of their services.  We do not believe in simply linking to products/companies unless we not only believe in the products offered, but in the ongoing support that is provided.  Why is this important?  Why are we blogging about this under a "Customer Service and Customer Retention" blog?